BENEFITS OF A MyUN1TUS ACCOUNT:
- Free Shipping on all Orders
- Free Returns
- Order & Return Tracking
- Wish list
- Secure Storage of shipping & payment information
- Be the first to know about new products
- Share your experience - provide product reviews
UN1TUS SHIPPING AND LEADTIME INFORMATION:
You can select one of the flexible UN1TUS shipping options during order checkout. Your merchandise will ship 1-3 business days from your order date. Orders are processed Monday-Friday (excluding holidays). Orders placed after 1 pm ET begin processing the next business day.
Orders can be shipped within the continental US, Alaska and Hawaii.
UN1TUS does not ship to P.O. boxes.
|UN1TUS SHIPPING INFORMATION FOR IN STOCK ITEMS|
|SHIPPING METHOD||SHIPPING TIME||RATE FOR MyUN1TUS Club Member||RATE FOR GUESTS|
|Standard Shipping||2-4 business days||FREE||$7.50|
|Two Day Shipping||2-3 business days||$15.00||$15.00|
|Next Day Shipping||1-2 business days||$25.00||$25.00|
|STANDARD LEAD TIMES|
|Custom Items||6-8 Weeks|
|Stock Items (un-embellished)||1-3 Business Days|
|Screen Printed Embellished Items||15 Business Days|
|Embroidered Items||10 Business Days|
|Heat Transfer Items||10 Business Days|
|Custom Socks||5 Weeks|
Lost your jersey? We can help! Please call 1-888-426-9493 prior to placing your order. UN1TUS is committed to assisting you in emergency situations. Standard rush and expedited shipping may apply.
We will ship all items in your order at one time. No partial shipments, if you require sooner shipment on any part of your order please contact us at 1-888-426-9493.
Please Note: Orders will not enter production until Art, Order and Payment in Full are completed
CHANGING AN ORDER:
Changes to an order that has already been confirmed to the customer may result in additional fees and an administration fee. Please contact us at 1-888-426-9493 for any changes.
CANCELING AN ORDER:
In the event of a cancellation, UN1TUS Athletic Wear reserves the right to impose a 50% cancellation fee on all customized uniforms and embellished apparel if order has entered production.
Cancellation fees will vary depending on the status and size of the order. Please contact us at 1-888-426-9493 for any questions relating to canceling your order.
PayPal is our preferred form of payment. If you do not have a PayPal account, it is very easy to set one up, or process your order as a guest on PayPal. Go to www.paypal.com and follow the simple instructions. All payments and refunds will appear on your credit card statement as Sensical Inc.
Credit Cards via Pay Pal
You can link your Visa, MasterCard, Discover, or American Express card to your PayPal account and use it to send money or pay for things.
Institutions & City Programs only: We have a solution for you! Please contact Un1tus at 1-888-426-9493 to enter your orders and receive pricing.
RETURNS & EXCHANGES:
UN1TUS Athletic Wear products are guaranteed to be top quality. Exchanges or credit will be issued for product deemed defective. Defective product notification cannot exceed 30 days from the date of shipment. Defective product does not include products damaged due to improper laundering, ironing, or contact with chemicals, abusive care or misuse of the product.
All customized uniforms and apparel is pre-approved by the customer. Customization includes any of the following: trims, lettering, numbering, embroidery, screen printing, heat transfers, flock or dye sublimated custom colors. No refunds or exchanges will be made for design change issues on pre-approved designs.
DEFECTS / DAMAGES:
In the event of a defect, the product will be replaced. If replacement is not suitable to the customer, a credit for the original purchase price will be applied to the customer’s original payment method upon receipt of returns product. Please call 1-888-426-9493 to receive a Federal Express return label and authorization number.
Refunds will be made to the original payment method as long as proof of purchase is provided with the returned products. Failure to provide a sales receipt will result in an account credit upon receipt of returned product. Refunds will be issued within 3 business days of receipt. It may take up to three months for this refund to appear on your credit card statement.
RETURNS / EXCHANGES – STOCK ITEMS:
We want you to love what you ordered! You can return or exchange any unworn or unwashed non-customized (stock) products within 30 days of the shipping date. Non-customized products are also eligible for a speed exchange. A speed exchange is where you choose to have your replacement product shipped prior to return of original, and we charge your original payment type for the replacement right away. We then ship the replacement to you at no cost for shipping. In the meantime, you send us the original product and we will refund your payment once we receive your product. Please call to receive a Federal Express return label and authorization number. The original order information must be included along with the authorization number inside the returned packaging in order for you to receive your refund. The customer is responsible for all shipping costs, unless the product is defective. Please call 1-888-426-9493. Remember that MyUN1TUS members receive free shipping and returns.
Pricing is current on our website. An official price quote is valid for 30 days from the day it was prepared/sent. List pricing on the site does not include any embellishments (team logos, numbers, player names, etc.). Please call 1-888-426-9493 for a quote on any item needing embellishment.
Each customer is entitled to a rendition of their logo from our Art Department, as well as a revision. After the first revision, an Art Fee of $50.00 will be charged for each revision.
Proper care instructions for all UN1TUS apparel can be found on waistband, sewn-in labels or tagless heat transfers tags on all items for optimal product care.