Terms, Conditions & Policies
BENEFITS OF CREATING A UN1TUS ACCOUNT:
- Order & Return Tracking
- Wish list
- Secure Storage of shipping & payment information
- Be the first to know about new products
- Share your experience - provide product reviews
UN1TUS SHIPPING AND LEADTIME INFORMATION:
We always recommend contacting us to review shipping options and standard lead-times.
| STANDARD LEAD TIMES | |
|---|---|
| CustomDye Sublimated Items | 4-6 Weeks |
| Stock Items (un-embellished) | 1-3 Business Days |
| Screen Printed Embellished Items | 10-15 Business Days |
| Embroidered Items | 10-15 Business Days |
| Heat Transfer Items | 7-10 Business Days |
| Custom Socks | 4-5 Weeks |
Lost your jersey? We can help! Please call (440) 412-9621 prior to placing your order. UN1TUS is committed to assisting you in emergency situations. Standard rush and expedited shipping may apply.
We will ship all items in your order at one time. No partial shipments, if you require sooner shipment on any part of your order please contact us at (440) 412-9621.
Please Note: Orders will not enter production until Art Approval Signoff, Order Approval Signoff and Payment Arrangements have been made. Please contact sales or customer service to assist with any of these items.
CHANGING AN ORDER:
Changes to an order that has already been confirmed to the customer may result in additional fees and an administration fee. Please contact us at (440) 412-9621 or email info@UN1TUS.com for any changes.
CANCELING AN ORDER:
In the event of a cancellation, UN1TUS Athletic Wear reserves the right to impose a 50% cancellation fee on all customized uniforms and embellished apparel if order has entered production.
Cancellation fees will vary depending on the status and size of the order. Please contact us at (440) 412-9621 or email info@UN1TUS.com for any questions relating to canceling your order.
PAYMENT DETAILS:
We accept payments via check, cash, credit card and PayPal
All billing paperowrk will be from TeamTech Apparel (dba UN1TUS).
Payments shoud be made payable to:
TeamTech Apparel, LLC
29299 Clemens Rd, Suite 1H
Westlake, OH 44145
RETURNS & EXCHANGES:
UN1TUS Athletic Wear products are guaranteed to be top quality. Exchanges or credit will be issued for product deemed defective. Defective product notification cannot exceed 30 days from the date of shipment. Defective product does not include products damaged due to improper laundering, ironing, or contact with chemicals, abusive care or misuse of the product.
All customized uniforms and apparel is pre-approved by the customer. Customization includes any of the following: trims, lettering, numbering, embroidery, screen printing, heat transfers, flock or dye sublimated custom colors. No refunds or exchanges will be made for design change issues on pre-approved designs.
DEFECTS / DAMAGES:
In the event of a defect, the product will be replaced up to 90 days after the product is shipped. If replacement is not suitable to the customer, a credit for the original purchase price will be applied to the customer’s original payment method upon receipt of returns product. Please call (440) 412-9621 or email info@UN1TUS.com to receive a return label and authorization number.
Refunds will be made to the original payment method as long as proof of purchase is provided with the returned products. Failure to provide a sales receipt will result in an account credit upon receipt of returned product. Refunds will be issued within 3 business days of receipt.
RETURNS / EXCHANGES – STOCK ITEMS:
We want you to love what you ordered! You can return or exchange any unworn or unwashed non-customized (stock) products within 30 days of the shipping date. Non-customized products are also eligible for a speed exchange. A speed exchange is where you choose to have your replacement product shipped prior to return of original, and we charge your original payment type for the replacement right away. We then ship the replacement to you at no cost for shipping. In the meantime, you send us the original product and we will refund your payment once we receive your product. Please call to receive a return label and authorization number. The original order information must be included along with the authorization number inside the returned packaging in order for you to receive your refund. The customer is responsible for all shipping costs, unless the product is defective. Please call (440) 412-9621 or email info@UN1TUS.com.
PRICING:
Pricing is current on our website. Team or group discounts can be achieved by working with a UN1TUS sales representative. Official price quotes are valid for 30 days from the day it was prepared/sent. List pricing on the site does not include any embellishments (team logos, numbers, player names, etc.). Please call (440) 412-9621 or email info@UN1TUS.com for a quote on any item needing embellishment.
ART REVISIONS:
Each customer is entitled to a rendition of their logo from our Art Department, as well as a revision. After the first revision, an Art Fee of $50.00 may apply.
CARE INSTRUCTIONS:
Proper care instructions for all UN1TUS apparel can be found on waistband, sewn-in labels or tagless heat transfers tags on all items for optimal product care.